AS9100C (2009) - Plain English Overview

AS9100:2009 presents requirements in sections 4 to 8.
Therefore, the following material begins with section 4.
This black font is used to present ISO 9001 information,
while this blue, italic font is used to present aviation,
space, and defense information that is unique to AS9100.

4. General Requirements

4.1
Develop
your QMS

• Establish your organization's quality management system.

• Document your organization's quality management system.

• Implement your organization's quality management system.

• Maintain your organization's quality management system.

• Improve your organization's quality management system.

4.2
Document
your QMS

4.2.1 Manage quality management system documents.

4.2.2 Prepare quality management system manual.

4.2.3 Control quality management system documents.

4.2.4 Establish quality management system records.

5. Management Requirements
5.1 Show your commitment to quality	• Support development of your quality management system. • Support implementation of your quality management system. • Support efforts to improve your quality management system.
5.2 Focus on customers	• Identify customer requirements. • Meet your customers' requirements.
5.3 Support your quality policy	• Ensure that quality policy expects requirements to be met. • Ensure that quality policy makes a commitment to improve. • Ensure that quality policy actively supports quality objectives. • Ensure that quality policy is communicated and discussed. • Ensure that quality policy is periodically reviewed.
5.4 Carry out your QMS planning	5.4.1 Establish your quality objectives. 5.4.2 Plan your quality management system.
5.5 Allocate QMS responsibility and authority	5.5.1 Define responsibilities and authorities. 5.5.2 Create management representative role. 5.5.3 Support internal communication.
5.6 Perform QMS management reviews	5.6.1 Review quality management system. 5.6.2 Examine management review inputs. 5.6.3 Generate management review outputs.

6. Resource Requirements
6.1 Provide required QMS resources	*• Identify* the resources that your QMS needs. • Provide the resources that your QMS needs.**
6.2 Provide competent QMS personnel	6.2.1 Ensure the competence of workers. 6.2.2 Meet competence requirements.
6.3 Provide necessary infrastructure	• Identify your infrastructure needs. • Provide needed infrastructure. • Maintain your infrastructure.
6.4 Provide suitable work environment	• Identify needed work environment. • Manage needed work environment.

7. Realization Requirements
7.1 Control product realization planning	*7.1.1 Establish a project management process.* *7.1.2 Establish a risk management process.* *7.1.3 Establish a configuration management process.* *7.1.4 Establish a work transfer control process.*
7.2 Control customer related processes	7.2.1 Identify your product requirements. 7.2.2 Review customers' product requirements. 7.2.3 Communicate with your customers.
7.3 Control your product design and development	7.3.1 Plan product design and development. 7.3.2 Identify design and development inputs. 7.3.3 Generate design and development outputs. 7.3.4 Carry out design and development reviews. 7.3.5 Perform design and development verifications. 7.3.6 Conduct design and development validations. 7.3.6.1 Manage design and development verification and validation testing. *7.3.6.2 Document design and development verifications and validations.* 7.3.7 Manage design and development changes.
7.4 Control purchasing and purchased products	7.4.1 Establish control of your purchasing process. 7.4.2 Specify your purchasing requirements. 7.4.3 Verify your purchased products.
7.5 Control production and service provision	7.5.1 Establish control of production and service. *7.5.1.1 Verify that production process meets requirements.* *7.5.1.2 Control changes in your production process.* *7.5.1.3 Control equipment, tools, and software programs.* *7.5.1.4 Provide post-delivery support.* 7.5.2 Validate production and service provision. 7.5.3 Identify and track your products. 7.5.4 Protect property supplied by customers. 7.5.5 Preserve your products and components.
7.6 Control monitoring and measuring equipment	• Identify monitoring and measuring needs. • Select monitoring and measuring equipment. • Establish monitoring and measuring processes. • Calibrate monitoring and measuring equipment. • Protect your monitoring and measuring equipment. • Confirm suitability of monitoring and measuring software.

8. Remedial Requirements
8.1 Establish monitoring and measurement processes	*• Identify* monitoring, measurement, and analytical processes. • Plan monitoring, measurement, and analytical processes. • Implement monitoring, measurement, and analytical processes.**
8.2 Carry out monitoring and measurement activities	8.2.1 Monitor and measure customer satisfaction. 8.2.2 Plan and perform regular internal audits. 8.2.3 Monitor and measure your QMS processes. 8.2.4 Monitor and measure product characteristics.
8.3 Identify and control nonconforming products	*• Establish* a nonconforming products procedure. • Document your nonconforming products procedure. • Implement your nonconforming products procedure. • Maintain your nonconforming products procedure.**
8.4 Collect and analyze quality management data	• Define your QMS information needs. • Collect data about your organization's QMS. • Provide information by analyzing your QMS data.
8.5 Make improvements and take remedial actions	8.5.1 Improve the effectiveness of your QMS. 8.5.2 Correct nonconformities to prevent recurrence. 8.5.3 Prevent the occurrence of nonconformities.

If you'd like to see how we've translated each of these AS9100 sections
into plain and simple English, please see our detailed AS9100 page.

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Updated on January 2, 2012. First published on August 31, 2009.

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