ISO 9004 2009
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ISO 9004 is a quality management standard. Use it to achieve sustained success.
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PART |
TITLE 25 TABLE OF CONTENTS |
PAGE |
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1 |
Introduction |
3 |
| 2 | Overview of Standard | 17 |
| 3 | Quality Dictionary | 27 |
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4 4.1 4.2 4.3 4.4 |
Success Management
Quality Management Approach Sustained Corporate Success Business Environment Interested Parties |
44 44 45 47 48 |
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5 5.1 5.2 5.3 5.4 |
Strategic
Management
General Corporate Orientation Strategy and Policy Formulation Strategy and Policy Deployment Strategy and Policy Communication |
49 49 50 54 57 |
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6 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 |
Resource
Management
General Resource Management Financial Resource Management Human Resource Management External Resource Management Infrastructure Resource Management Work Resource Management Intelligence Resource Management Natural Resource Management |
58 58 60 61 65 67 69 71 75 |
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7 7.1 7.2 7.3 |
Process
Management
Using a Process Approach Process Planning and Control Process Responsibility and Authority |
77 77 78 81 |
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8 8.1 8.2 8.3 8.4 8.5 |
Evaluation
Management
General Approach to Evaluation Management Monitoring your Organization and its Environment Measuring Organizational Performance Analyzing your Organization's Environment Reviewing Performance Information |
82 82 82 84 99 101 |
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9 9.1 9.2 9.3 9.4 |
Change
Management
Managing Change Managing Improvements Managing Innovation Managing Learning |
103 103 105 106 108 |
| 10 | Legal and Contact Information | 111 |
| Title 25 is 112 pages long and is available in both pdf and MS doc formats. | ||
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OTHER ISO 9004 2009 PAGES |
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Plain English Quality Management Definitions ISO 9004 Translated into Plain English |
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Updated on September 9, 2011. On the Web since May 25, 1997. |
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