ISO 9001 2008 Translated into Plain English

PART	CONTENTS	PAGE
1	Introduction	3
2	Overview of Requirements	24
3	Plain English Dictionary	27
4 4.1 4.2	General Requirements Develop your Quality Management System Document your Quality Management System	53 53 57
5 5.1 5.2 5.3 5.4 5.5 5.6	Management Requirements Show your Commitment to Quality Focus on your Customers Support your Quality Policy Carry out your QMS Planning Allocate Responsibility and Authority Perform QMS Management Reviews	61 61 61 62 62 63 65
6 6.1 6.2 6.3 6.4	Resource Requirements Provide Required QMS Resources Provide Competent QMS Personnel Provide Necessary Infrastructure Provide Suitable Work Environment	68 68 69 70 71
7 7.1 7.2 7.3 7.4 7.5 7.6	Realization Requirements Control Product Realization Planning Control Customer-Related Processes Control Product Design and Development Control Purchasing and Purchased Products Control Production and Service Provision Control Monitoring and Measuring Equipment	73 73 74 78 82 85 91
8 8.1 8.2 8.3 8.4 8.5	Remedial Requirements Establish Monitoring and Measurement Processes Carry out Monitoring and Measurement Activities Identify and Control Nonconforming Products Collect and Analyze Quality Management Data Make Improvements and Take Remedial Actions	93 93 99 104 106 107
9	Legal and Contact Information	111
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