ISO 10011-3 Standard for Managing Quality Audit Programs

ISO 10011-3 1991 Audit Standard in Plain English

Guidelines for Managing Quality Audit Programs

ALSO SEE ISO 9001 2008 TRANSLATED INTO PLAIN ENGLISH

This web page is based on the ISO 10011-3:1991 Quality Standard
published by the International Organization for Standardization.
It presents a comprehensive interpretation of this standard
using language that is clear and easy to understand.

ISO 10011-3: 1991
Develop audit management process	Develop an audit management process that is formally separate and entirely independent of the quality system to be audited.

ISO 10011-3: 1991
Select audit manager	Select an audit manager. Your manager must: Have practical quality system audit experience. Identify the quality standards that will be used to perform the quality system audit. Ensure that audit teams will be competent and capable of performing quality audits. Select auditors and lead auditors. However, a separate auditor evaluation panel should approve the audit manager's selection.

ISO 10011-3: 1991
Select auditors	Your audit manager should select auditors who: Understand the standards that will be applied during the audit. Are familiar with the auditee's products, services, and activities. Have studied the regulations that govern the auditee's activities. Have the technical qualifications needed to carry out an audit. Have the professional qualifications needed to carry out an audit.

ISO 10011-3: 1991
Select lead auditor	Your audit manager should select a lead auditor who has the appropriate knowledge and skill, and who also knows how to: Manage and motivate the audit team. Exploit the talent and expertise of team members.

ISO 10011-3: 1991

Manage the
audit process

Your audit manager should manage the audit
process. The audit manager should:
- Ensure that all auditors and lead auditors
  are knowledgeable and suitably trained.
- Develop and enforce a code of ethics
  to govern the audit process.
- Monitor and evaluate the performance
  of their audit team in order to improve
  their efficiency and effectiveness.
- Ensure that all auditors make the same
  observations and draw the same conclusions
  when confronted with the same evidence. Audit
  managers should help guarantee consistency.

ISO 10011-3: 1991
Support the audit process	Your audit manager should support the audit process. The audit manager should: Plan and schedule audit activities. Perform the audit reporting process. Control the audit follow-up process. Protect the confidentiality of audit information. Ensure that auditors have the resources they need.

ISO 10011-3: 1991
Support continuous improvement	Your audit manager should support and encourage both auditors and other personnel to continuously improve the audit process.

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