ISO 9001 2000

Define product quality objectives and requirements.

Identify product realization needs and requirements.

Develop product realization documents.

Develop product realization record keeping systems.

Develop methods to control quality during product realization.

Identify the requirements that customers want you to meet.

Identify the requirements that are dictated by the product's use.

Identify the requirements that are imposed by external agencies.

Identify the requirements that your organization wishes to meet.

Review requirements before you accept orders from customers.

Maintain a record of your product requirement reviews.

Control changes in product requirements.

Develop a process to control communications with customers.

Implement your customer communications process.

Define your product design and development stages.

Clarify design and development responsibilities and authorities.

Manage interactions between design and development groups.

Update your design and development plans as changes occur.

Specify product design and development inputs.

Record product design and development input definitions.

Review product design and development input definitions.

Create product design and development outputs.

Approve design and development outputs prior to release.

Use design and development outputs to control product quality.

Perform product design and development reviews.

Record product design and development reviews.

Carry out product design and development verifications.

Record product design and development verifications.

Perform product design and development validations.

Record product design and development validations.

Identify changes in product design and development.

Record changes in product design and development.

Review changes in product design and development.

Verify changes in product design and development.

Validate changes in product design and development.

Approve changes before they are implemented.

Ensure that purchased products meet requirements.

Ensure that suppliers meet requirements.

Describe the products being purchased.

Specify the requirements that must be met.

Verify purchased products at your own premises.

Verify purchased products at suppliers' premises (when required).

Control production and service processes.

Control production and service information.

Control production and service instructions.

Control production and service equipment.

Control production and service measurements.

Control production and service activities.

Prove that special processes can produce planned outputs.

Prove that process personnel can produce planned results.

Prove that process equipment can produce planned results.

Establish the identity of your products (when appropriate).

Maintain the identity of your products (when appropriate).

Identify the status of your products (when appropriate).

Record the identity of your products (when required).

Identify property supplied to you by your customers.

Verify property supplied to you by your customers.

Safeguard property supplied to you by your customers.

Preserve products and components during internal processing.

Preserve products and components during final delivery.

Identify the monitoring and measuring that should be done.

Select devices that meet your monitoring and measuring needs.

Perform calibrations.

Record calibrations.

Protect your devices from unauthorized adjustment.

Protect your devices from damage or deterioration.

Validate monitoring and measuring software before you use it.

Revalidate monitoring and measuring software when necessary.

Use devices to ensure that your products meet requirements.

Plan how remedial processes will be used to assure conformity.

Plan how remedial processes will be used to improve the system.

Use remedial processes to demonstrate conformance.

Use remedial processes to improve quality management system.

Identify ways to monitor and measure customer satisfaction.

Monitor and measure customer satisfaction.

Use customer satisfaction information.

Set up an internal audit program.

Develop an internal audit procedure.

Plan your internal audit projects.

Perform regular internal audits.

Solve problems discovered during audits.

Verify that problems have been solved.

Use suitable methods to monitor and measure your processes.

Take action when your processes fail to achieve planned results.

Verify that product characteristics are being met.

Keep a record of product monitoring and measuring activities.

Define how nonconforming products should be identified.

Define how nonconforming products should be handled.

Eliminate or correct product nonconformities.

Prevent the delivery or use of nonconforming products.

Avoid the inappropriate use of nonconforming products. 

Prove that corrected products now meet requirements. 

Control events when you deliver or use nonconforming products. 

Describe your product nonconformities.

Describe the actions taken to deal with nonconformities. 

Define the information you need to evaluate your quality system.

Define the information you need to improve your quality system.

Monitor and measure the suitability of your quality system. 

Monitor and measure the effectiveness of your quality system. 

Provide information about your customers.

Provide information about your suppliers.

Provide information about your products.

Provide information about your processes.

Use your audits to generate improvements.

Use your quality data to generate improvements.

Use your quality policy to generate improvements.

Use your quality objectives to generate improvements.

Use your management reviews to generate improvements.

Use your corrective actions to generate improvements.

Use your preventive actions to generate improvements.

Review your nonconformities.

Figure out what causes your nonconformities.

Evaluate whether you need to take corrective action.

Develop corrective actions to prevent recurrence.

Take corrective actions when they are necessary.

Record the results that your corrective actions achieve.

Examine the effectiveness of your corrective actions.

Detect potential nonconformities.

Identify the causes of potential nonconformities.

Study the effects of potential nonconformities.

Evaluate whether you need to take preventive action.

Develop preventive actions to eliminate causes.

Take preventive actions when they are necessary.

Record the results that your preventive actions achieve.

Examine the effectiveness of your preventive actions.