ISO 9000 Quality Management Principles

These principles are now obsolete. See the NEW ISO 9000 2015 Principles.

1

Focus
on your
customers

Organizations rely on customers. Therefore:

  Organizations should understand customer needs.

  Organizations should meet customer requirements.

  Organizations should exceed customer expectations.

2

Provide
leadership

Organizations rely on leaders. Therefore:

 

  Leaders should establish a unity of purpose and
set the direction the organization should take.

 

  Leaders should create an environment that encourages
people to achieve the organization's objectives.

3

Involve 
your 
people

Organizations rely on people. Therefore:

  Organizations should encourage the
involvement of people at all levels.

  Organizations should help people to
develop and use their abilities.

4

Use a
process
approach

Organizations are more efficient and effective
when they use a process approach. Therefore:

  Organizations should use a process approach
to manage activities and related resources.

5

Take a
systems
approach

Organizations are more efficient and effective
when they use a systems approach. Therefore:

  Organizations should identify interrelated
processes and treat them as a system.

  Organizations should use a systems approach
to manage their interrelated processes.

6

Encourage
continual
improvement

Organizations are more efficient and effective
when they continually try to improve. Therefore:

  Organizations should make a permanent commitment
to continually improve their overall performance.

7

Get the facts
before you
decide

Organizations perform better when their
decisions are based on facts. Therefore:

  Organizations should base decisions on the
analysis of factual information and data.

8

Work
with your
suppliers

Organizations depend on their suppliers 
to help them create value. Therefore:

  Organizations should maintain a mutually
beneficial relationship with their suppliers.


ISO 9001 2015 LIBRARY

ISO 9001 2015 Introduction

Quality Management Principles

Outline of ISO 9001 2015 Standard

Overview of ISO 9001 2015 Standard

ISO 9001 2015 versus ISO 9001 2008

Plain English ISO 9001 2015 Definitions

ISO's Process Approach in Plain English

ISO 9001 2015 Translated into Plain English

Plain English Quality Management Checklist


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 Updated on January 14, 2015. First published on September 30, 2001.

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