ISO 9000 2000 Principles

According to ISO, the new ISO 9000 2000 standards are based on eight quality
management principles. ISO chose these principles because they can be
used to improve organizational performance and achieve success.

But how can you make sure that your organization applies these principles?
The answer is to implement a quality management system that meets the new
ISO 9001 2000 standard. If you do so, your organization will automatically
apply these principles. This is because they permeate the new standard
and will therefore be built into any quality system that is based on this
standard. So if you want to improve the performance of your
organization, you need to develop and implement an
ISO 9001:2000 quality management system that
applies the eight principles listed below.


ISO 9000 2000 Quality Management Principles
1	Focus on your customers	Organizations rely on customers. Therefore: Organizations must understand customer needs. Organizations must meet customer requirements. Organizations must exceed customer expectations.
2	Provide leadership	Organizations rely on leaders. Therefore: Leaders must establish a unity of purpose and set the direction the organization should take. Leaders must create an environment that encourages people to achieve the organization's objectives.
3	Involve your people	Organizations rely on people. Therefore: Organizations must encourage the involvement of people at all levels. Organizations must help people to develop and use their abilities.
4	Use a process approach	Organizations are more efficient and effective when they use a process approach. Therefore: Organizations must use a process approach to manage activities and related resources.
5	Take a systems approach	Organizations are more efficient and effective when they use a systems approach. Therefore: Organizations must identify interrelated processes and treat them as a system. Organizations must use a systems approach to manage their interrelated processes.
6	Encourage continual improvement	Organizations are more efficient and effective when they continually try to improve. Therefore: Organizations must make a permanent commitment to continually improve their overall performance.
7	Get the facts before you decide	Organizations perform better when their decisions are based on facts. Therefore: Organizations must base decisions on the analysis of factual information and data.
8	Work with your suppliers	Organizations depend on their suppliers to help them create value. Therefore: Organizations must maintain a mutually beneficial relationship with their suppliers.

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ISO 9000 2000 Principles in Plain English