ISO 9000 Quality Management Principles in Plain English

According to ISO 9000, the ISO 9001 and 9004 standards are based on
eight quality management principles
. These principles were chosen
because they can be used to improve performance and achieve success.

1

Focus
on your
customers

Organizations rely on customers. Therefore:

  Organizations should understand customer needs.

  Organizations should meet customer requirements.

  Organizations should exceed customer expectations.

2

Provide
leadership

Organizations rely on leaders. Therefore:

 

  Leaders should establish a unity of purpose and
set the direction the organization should take.

 

  Leaders should create an environment that encourages
people to achieve the organization's objectives.

3

Involve 
your 
people

Organizations rely on people. Therefore:

  Organizations should encourage the
involvement of people at all levels.

  Organizations should help people to
develop and use their abilities.

4

Use a
process
approach

Organizations are more efficient and effective
when they use a process approach. Therefore:

  Organizations should use a process approach
to manage activities and related resources.

5

Take a
systems
approach

Organizations are more efficient and effective
when they use a systems approach. Therefore:

  Organizations should identify interrelated
processes and treat them as a system.

  Organizations should use a systems approach
to manage their interrelated processes.

6

Encourage
continual
improvement

Organizations are more efficient and effective
when they continually try to improve. Therefore:

  Organizations should make a permanent commitment
to continually improve their overall performance.

7

Get the facts
before you
decide

Organizations perform better when their
decisions are based on facts. Therefore:

  Organizations should base decisions on the
analysis of factual information and data.

8

Work
with your
suppliers

Organizations depend on their suppliers 
to help them create value. Therefore:

  Organizations should maintain a mutually
beneficial relationship with their suppliers.


MORE ISO 9001 PAGES

Introduction

Plain English Definitions

ISO 9001 2008 versus ISO 9001 2000

ISO 9001 2008 Translated into Plain English

How to Upgrade to the ISO 9001 2008 Standard

Quality Management Gap Analysis Tool

How to Develop a Process-based QMS

Process-based QMS Development Plan

Quality Management Audit Program

The Process Approach

FAQs



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 Updated on November 30, 2013. First published on September 30, 2001.

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