ISO 9000 2005 Quality Management

Principles Translated into Plain English

1

Focus
on your
customers

Organizations rely on customers. Therefore:

• Organizations should understand customer needs.

• Organizations should meet customer requirements.

• Organizations should exceed customer expectations.

2

Provide
leadership

Organizations rely on leaders. Therefore:

• Leaders should establish a unity of purpose and
  set the direction the organization should take.

• Leaders should create an environment that encourages
  people to achieve the organization's objectives.

3

Involve 
your 
people

Organizations rely on people. Therefore:

• Organizations should encourage the
  involvement of people at all levels.

• Organizations should help people to
  develop and use their abilities.

4

Use a
process
approach

Organizations are more efficient and effective
when they use a process approach. Therefore:

• Organizations should use a process approach
  to manage activities and related resources.

5

Take a
systems
approach

Organizations are more efficient and effective
when they use a systems approach. Therefore:

• Organizations should identify interrelated
  processes and treat them as a system.

• Organizations should use a systems approach
  to manage their interrelated processes.

6

Encourage
continual
improvement

Organizations are more efficient and effective
when they continually try to improve. Therefore:

• Organizations should make a permanent commitment
  to continually improve their overall performance.

7

Get the facts
before you
decide

Organizations perform better when their
decisions are based on facts. Therefore:

• Organizations should base decisions on the
  analysis of factual information and data.

8

Work
with your
suppliers

Organizations depend on their suppliers 
to help them create value. Therefore:

• Organizations should maintain a mutually
  beneficial relationship with their suppliers.

OTHER ISO 9001 PAGES

ISO 9004 PAGES

Introduction to ISO 9004 2009 Quality Management

Overview of the ISO 9004 2009 Quality Standard

ISO 9004 2009 Translated into Plain English

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