ISO's Quality Management Principles

The new ISO 9001 2015 standard is based on seven quality management
principles. These principles were chosen because they can be used to
enhance corporate performance and to achieve sustained success. They
form the conceptual foundation for the ISO portfolio of quality management
standards and were used to guide the development of this new standard.

1. Focus on customers and interested parties

In order to enhance corporate performance and achieve sustained
success, organizations must focus on both their customers and their
interested parties. Organizations can establish this focus by trying to
understand the current and future requirements and expectations of
both their customers and their interested parties and by constantly
trying to meet these requirements and exceed these expectations.

2. Provide leadership for your organization

In order to enhance corporate performance and achieve sustained
success
, organizations must ensure that suitable leadership is
provided at all levels. Suitable leadership is provided whenever leaders
at all levels establish a unity of purpose and whenever they create an
environment that encourages people to pursue a common direction
and achieve a common set of objectives. By establishing a common
purpose, leaders can ensure that all strategies, policies, processes,
and resources are aligned and being used to pursue a common
direction and to achieve a common set of objectives.

3. Engage and involve your people

In order to enhance corporate performance and achieve sustained
success, organizations must be able to create and deliver value. In
order to do so they must have people who are competent, they must
enhance their knowledge and skills, and they must manage them
effectively by empowering them, by encouraging their involvement
and engagement at all levels, and by recognizing their achievements.

4. Use a process approach

In order to enhance corporate performance and achieve sustained
success, organizations must use a process approach to manage
their activities. The process approach is a management strategy.
When managers use this approach, it means that they manage and
control their processes, the interactions between these processes,
and the inputs and outputs that tie these processes together. It also
means that they manage these interactions as a system. When this
approach is applied to quality management, it means that they
manage their processes and their process interactions as a
coherent quality management system.

5. Encourage improvement

In order to enhance corporate performance and achieve sustained
success, organizations must encourage and support improvement.
If they wish to maintain current levels of performance, if they wish to
respond to changing conditions, and if they wish to identify, create,
and exploit new opportunities, organizations must establish and
sustain an ongoing focus on improvement.

6. Use evidence to make decisions

In order to enhance corporate performance and achieve sustained
success, organizations must establish an evidence-based decision
making process. Decision making is evidence-based whenever multiple
types of input are gathered from multiple sources, whenever facts are
identified, whenever data is analyzed objectively, whenever cause and
effect relationships are examined, whenever potential unintended
consequences are considered, and whenever all of this is used
to make corporate decisions.

7. Manage your corporate relationships

In order to enhance corporate performance and achieve sustained
success, organizations must manage their relationship with suppliers,
partners, and other interested parties. Relationships must be carefully
managed because suppliers, partners, and other interested parties can
influence corporate performance and undermine corporate success.


MORE ISO 9001 2015 PAGES

ISO 9001 2015 Introduction

Outline of ISO 9001 2015 Standard

Overview of ISO 9001 2015 Standard

ISO 9001 2015 versus ISO 9001 2008

Plain English ISO 9000 2015 Definitions

ISO's Process Approach in Plain English

ISO 9001 2015 Translated into Plain English


MORE RESOURCES

ISO 9004 2009 QMS Library

ISO 19011 2011 Auditing Library

AS9100C 2009 Aerospace QMS Library

ISO 13485 2003 Medical Device QMS Library

ISO IEC 20000-1 Service Management Library


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 Updated on November 28, 2014. First published on November 22, 2014.

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