ISO 9000 2005 Principles

According to ISO 9000, the ISO 9001 and 9004 standards are based on
eight quality management principles. These principles were chosen
because they can be used to improve performance and achieve success.

But how can you ensure that your organization applies these principles?
The answer is to establish a quality management system that meets the
ISO 9001 2008 standard. If you do so, your organization will automatically
apply these principles. This is because they permeate the ISO 9001
standard and will therefore be built into any quality system that is
based on this standard. So if you want to improve the performance
of your organization, you need to develop and implement an
ISO 9001 2008 quality management system that
applies the eight principles listed below.

1	Focus on your customers	Organizations rely on customers. Therefore: Organizations must understand customer needs. Organizations must meet customer requirements. Organizations must exceed customer expectations.
2	Provide leadership	Organizations rely on leaders. Therefore: Leaders must establish a unity of purpose and set the direction the organization should take. Leaders must create an environment that encourages people to achieve the organization's objectives.
3	Involve your people	Organizations rely on people. Therefore: Organizations must encourage the involvement of people at all levels. Organizations must help people to develop and use their abilities.
4	Use a process approach	Organizations are more efficient and effective when they use a process approach. Therefore: Organizations must use a process approach to manage activities and related resources.
5	Take a systems approach	Organizations are more efficient and effective when they use a systems approach. Therefore: Organizations must identify interrelated processes and treat them as a system. Organizations must use a systems approach to manage their interrelated processes.
6	Encourage continual improvement	Organizations are more efficient and effective when they continually try to improve. Therefore: Organizations must make a permanent commitment to continually improve their overall performance.
7	Get the facts before you decide	Organizations perform better when their decisions are based on facts. Therefore: Organizations must base decisions on the analysis of factual information and data.
8	Work with your suppliers	Organizations depend on their suppliers to help them create value. Therefore: Organizations must maintain a mutually beneficial relationship with their suppliers.

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Updated on May 29, 2009. On the Web since May 25, 1997.