ISO 9001 2015 Table of Contents


PART

TITLE 20 TABLE OF CONTENTS

PAGE

1

Introduction

3

2

Definitions

20

3

Overview

35

4
4.1
4.2
4.3
4.4

Context
Understand your organization and its unique context
Clarify the needs and expectations of interested parties
Define the scope of your quality management
system
Develop
a QMS and establish documented information

38
38

39
39
41

5
5.1
5.2
5.3

Leadership
Provide leadership by focusing on quality and customers
Provide leadership by establishing a suitable quality policy
Provide leadership by defining roles and responsibilities

44
44

47
48

6
6.1
6.2
6.3

Planning
Define actions to manage risks and address opportunities
Set quality objectives and develop plans to achieve them
Control changes to your quality management system

49
49

51
52

7
7.1
7.2
7.3
7.4
7.5

Support
Support your QMS by providing the necessary resources
Support your QMS by ensuring that people are competent
Support your QMS by explaining how people can help
Support your QMS by managing your communications
Support your QMS by controlling documented information

53
53

58
59
59
60

8
8.1
8.2
8.3
8.4
8.5
8.6
8.7

Operations
Develop, implement, and control operational processes
Determine and document product and service requirements
Establish a process to design and develop products and services
Monitor and control external processes, products, and services
Manage and control production and service provision activities
Implement arrangements to control product and service release
Control nonconforming outputs and document actions taken

70
70

71

73
78
81

87
88

9
9.1
9.2
9.3

Evaluation
Monitor, measure, analyze, and evaluate QMS performance
Use internal audits to examine conformance and performance
Carry out management reviews and document your results

90
90

92

94

10
10.1
10.2
10.3

Improvement
Determine improvement opportunities and make improvements
Control nonconformities and take appropriate corrective action
Enhance the suitability, adequacy, and effectiveness of your QMS

96
96

96
98

 

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ISO 9001 2015 LIBRARY

ISO 9001 2015 Introduction

Quality Management Principles

Outline of ISO 9001 2015 Standard

Overview of ISO 9001 2015 Standard

ISO 9001 2015 Gap Analysis Process

ISO 9001 2015 versus ISO 9001 2008

ISO 9001 2015 Internal Audit Program

Plain English ISO 9000 2015 Definitions

ISO's Process Approach in Plain English

ISO 9001 2015 Translated into Plain English

Plain English Quality Management Checklist


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