IMS Framework

Use our Framework to organize and manage Integrated Management Systems.
Use it to organize your organization’s management functions into a single Integrated
Management System (IMS). Use it to combine multiple management systems into a single
integrated system, a system that will be able to accommodate future updates and changes.
Also use it as a road-map or blue print to guide the future evolution of your new IMS.

Integrated Management Processes

Framework for Integrated Management Systems

1. Operations Management Process

1.1  Provide resources to facilitate system operations

1.1.1  Provide the expertise needed to operate your system

• Provide the personnel needed to manage system operations.

• Acquire the knowledge that managers need to manage
  system operations and achieve conformity of outputs.

• Provide the personnel needed to operate your system.

•  Acquire the knowledge that personnel need to operate
    your system and achieve conformity of outputs.

1.1.2  Provide the technology needed to operate your system

• Provide the software needed to operate your integrated management system.

• Provide software needed to support operations and achieve conformity of outputs.

• Provide the hardware needed to operate your integrated management system.

•  Provide hardware needed to support operations and achieve conformity of outputs.

1.1.3  Provide the infrastructure needed to operate your system

• Provide the infrastructure needed to support system
   operations and achieve conformity of outputs.

1.2  Ask system owners to manage system operations

1.2.1  Expect system managers to address risks and opportunities

• Expect system managers to identify risks and opportunities.

• Expect managers to identify the operational risks
  that could affect their ability to meet requirements.

• Expect managers to identify the operational opportunities
  that could improve their ability to meet requirements.

• Expect system managers to address risks and opportunities.

1.2.2  Expect system managers to implement policies and procedures

• Expect system managers to implement system policies.

• Expect system managers to implement system procedures.

• Expect system managers to implement system plans.

1.2.3  Expect system managers to specify output requirements and capabilities

• Expect managers to determine requirements for outputs offered to customers.

• Expect managers to review all output requirements before accepting orders.

• Expect managers to clarify differences between proposals and final orders.

• Expect managers to confirm that they are able to meet output requirements.

• Expect managers to document the review of output needs and requirements.

• Expect managers to amend documents when output requirements change.

1.2.4  Expect system managers to communicate with their system customers

• Expect system managers to provide information to their customers.

• Expect system managers to obtain information from their customers.

1.2.5  Expect system managers to evaluate and select their external providers

• Expect system managers to accept responsibility for
  externally provided processes, products, and services.

• Expect system managers to identify risks related to the
  external provision of processes, products, and services.

• Expect system managers to define data and criteria to
  manage external process, product, and service providers.

• Expect system managers to specify what they expect
  from external process, product, and service providers.

1.2.6  Expect system managers to supervise and control all system activities

• Expect system managers to verify that resources can produce required results.

• Expect system managers to supervise and control all integrated system personnel.

• Expect system managers to control system documents and record keeping.

1.2.7  Expect system managers to measure conformance and performance

• Expect system managers to measure system performance and conformance.

• Expect system managers to measure output performance and conformance.

1.2.8  Expect system managers to meet expectations and requirements

• Expect managers to ensure that legal expectations and requirements are met.

• Expect managers to ensure that safety expectations and requirements are met.

• Expect managers to ensure that privacy expectations and requirements are met.

• Expect managers to ensure that quality expectations and requirements are met.

• Expect managers to ensure that security expectations and requirements are met.

• Expect managers to ensure that business expectations and requirements are met.

• Expect managers to ensure that customer expectations and requirements are met.

1.2.9  Expect system managers to be accountable for their system

• Expect managers to ensure that system produces intended outputs.

• Expect managers to establish controlled conditions for output delivery.

• Expect managers to address post-delivery requirements for all outputs.

• Expect managers to identify and control nonconforming outputs

• Expect managers to submit system performance reports.

1.3  Expect personnel to carry out system operations

1.3.1  Expect personnel to focus on system customers

• Expect system personnel to identify customer needs and expectations.

• Expect system personnel to understand customer needs and expectations.

• Expect system personnel to meet relevant customer needs and expectations.

1.3.2  Expect personnel to handle risks and opportunities

• Expect integrated system personnel to identify their risks and opportunities.

• Expect integrated system personnel to address their risks and opportunities.

1.3.3  Expect personnel to implement policies and procedures

• Expect integrated system personnel to follow system policies.

• Expect integrated system personnel to follow system procedures.

1.3.4  Expect personnel to comply with all relevant requirements

• Expect system personnel to determine relevant requirements.

• Expect system personnel to meet all relevant requirements.

B1.3.5  Expect personnel to take appropriate action when necessary

• Expect system personnel to take action when planned results aren't being achieved.

• Expect system personnel to take action when planned results won't be achieved.

• Expect system personnel to take action when planned results can’t be achieved.

1.3.6  Expect personnel to control system documents and records

• Expect system personnel to retain and control system documents.

• Expect system personnel to maintain and control system records.

2. Maintenance Management Process

2.1  Provide the resources needed to maintain system

2.1.1  Provide the expertise needed to maintain your system

• Provide the managers needed to maintain your integrated system.

• Acquire the knowledge that managers need in order to
  support system maintenance and achieve conformity of outputs.

• Share the knowledge that managers need so that they can
  support system maintenance and achieve conformity of outputs.

• Provide people needed to maintain your integrated system.

• Acquire the knowledge that your personnel need in order
  to maintain system and achieve conformity of outputs.

• Share the knowledge that personnel need in order to
  maintain system and achieve conformity of outputs.

2.1.2  Provide the technology needed to maintain your system

• Provide the software needed to maintain integrated system.

• Provide the hardware needed to maintain integrated system.

2.2  Use authorized methods to maintain your system

2.2.1  Use authorized methods to maintain your documents

• Maintain documents that describe how system operations should be carried out.

• Maintain documents that describe how system maintenance should be carried out.

• Maintain documents that describe how system monitoring should be carried out.

• Maintain documents that describe how system measurement should be carried out.

• Maintain documents that describe how system control should be carried out.

• Maintain documents that describe how system evaluation should be carried out.

• Maintain documents that describe how systemic changes should be carried out.

2.2.2  Use authorized methods to maintain your records

• Maintain records that describe the scope of your integrated management system.

• Maintain records of integrated management system responsibilities and authorities.

• Maintain records of integrated management system performance and competence.

• Maintain records showing that management system is performing as planned.

2.2.3  Use authorized methods to maintain your property

• Maintain system property owned by your customers and
  suppliers that is needed to achieve conformity of outputs.

• Maintain property owned by your management system
  that is needed to achieve conformity of system outputs.

2.2.4  Use authorized methods to maintain your procedures

• Use authorized methods to maintain system management procedures.

2.2.5  Use authorized methods to maintain your competence

• Share information and knowledge with management system personnel.

• Acquire competence whenever shortcomings are discovered.

• Maintain the system knowledge that has been acquired.

2.2.6  Use authorized methods to maintain your technologies

• Maintain technology used to perform management system operations.

• Maintain technology used to automate management system operations.

• Maintain technology used to control management system operations.

• Maintain technology used to monitor management system operations.

• Maintain technology used to measure management system operations.

• Maintain technology used to maintain management system operations.

2.2.7  Use authorized methods to maintain your infrastructure

• Maintain the infrastructure that system needs to achieve conformity of outputs.

2.2.8  Use authorized methods to maintain your communications

• Maintain internal communications needed to achieve conformity of outputs.

• Maintain external communications needed to achieve conformity of outputs.

3. Measurement Management Process

3.1  Plan how you're going to measure your system

3.1.1  Figure out what needs to be measured

• Figure out what kind of system activities need to be measured.

• Figure out what kind of inputs and outputs need to be measured.

3.1.2  Figure out how measurements will be done

• Plan how you're going to measure system elements.

• Plan how you're going to measure your system outputs.

• Plan how you're going to measure your system inputs.

• Plan how you're going to measure your system activities.

• Plan how you're going to measure customer satisfaction.

3.1.3  Figure out who will perform measurement tasks

• Allocate responsibility and authority for measuring customer satisfaction.

• Allocate responsibility and authority for measuring system elements.

3.2  Qualify the resources needed to measure system

3.2.1  Make sure that resources can measure your system

• Select measurement resources that are fit for purpose.

3.2.2  Make sure that resources are validated before use

• Validate measurement resources before you use them.

3.3  Provide the resources needed to measure system

3.3.1  Provide the expertise needed to measure your system

• Provide the expertise needed to ensure that measuring
  methods will yield valid and reliable results.

3.3.2  Provide the technology needed to measure your system

• Provide the technology needed to ensure that
  measurement methods yield valid and reliable results.

3.3.3  Provide the infrastructure needed to measure your system

• Provide the infrastructure needed to ensure that
  measurement methods yield valid and reliable results.

3.4  Use authorized methods to measure your system

3.4.1  Use authorized methods to measure system elements

• Use authorized methods to measure system outputs.

• Use authorized methods to measure system inputs.

• Use authorized methods to measure system activities.

3.4.2  Use authorized methods to measure system participants

• Use authorized methods to measure the performance of system personnel.

• Use authorized methods to measure the performance of system management.

• Use authorized methods to measure external product and service providers.

• Use authorized methods to measure internal product and service providers.

3.5  Control the resources needed to measure system

3.5.1  Control the documents needed to measure your system

• Control the procedures needed to measure your system and its outputs.

• Control the instructions needed to measure your system and its outputs.

• Control the manuals needed to measure your system and its outputs.

3.5.2  Control the technology needed to measure your system

• Control the software needed to measure your system and its outputs.

• Control the hardware needed to measure your system and its outputs.

3.5.3  Control the records needed to measure your system

• Control the records needed to measure system activities and resources.

4. Monitoring Management Process - see sample pdf

4.1  Plan how you're going to monitor your system

4.1.1  Figure out what needs to be monitored

• Figure out what kind of policies and plans need to be monitored.

• Figure out what kind of practices and procedures need to be monitored.

• Figure out what kind of issues, factors, and concerns need to be monitored.

• Figure out what kind of participants and providers need to be monitored.

• Figure out what kind of system inputs and outputs need to be monitored.

• Figure out what kind of internal system resources need to be monitored.

4.1.2  Figure out how monitoring will be done

• Plan how you're going to monitor customer satisfaction.

• Plan how you're going to monitor system performance.

• Plan how you're going to monitor system resources.

• Plan how you're going to monitor system environment.

4.1.3  Figure out who will perform monitoring tasks

• Allocate responsibility for monitoring policies and practices.

• Allocate responsibility for monitoring plans and procedures.

• Allocate responsibility for monitoring documents and records.

• Allocate responsibility for monitoring hardware and software.

• Allocate responsibility for monitoring products and services.

• Allocate responsibility for monitoring goals and objectives.

• Allocate responsibility for monitoring outputs and inputs.

4.2  Qualify the resources needed to monitor system

4.2.1  Make sure that resources can monitor your system

• Select monitoring resources that are fit for purpose.

4.2.2  Make sure that resources are validated before use

• Validate monitoring resources before you use them.

4.3  Provide the resources needed to monitor system

4.3.1  Provide the expertise needed to monitor your system

• Provide the expertise needed to ensure that monitoring
  methods will consistently yield valid and reliable results.

4.3.2  Provide the technology needed to monitor your system

• Provide the technology needed to ensure that your
  monitoring methods will yield valid and reliable results.

4.3.3  Provide the infrastructure needed to monitor your system

• Provide the infrastructure needed to ensure that your
  monitoring methods will yield valid and reliable results.

4.4  Use authorized methods to monitor your system

4.4.1  Use authorized methods to monitor system activities

• Use authorized methods to monitor system management activities.

• Use authorized methods to monitor system operating activities.

• Use authorized methods to monitor system maintenance activities.

• Use authorized methods to monitor system measurement activities.

• Use authorized methods to monitor system monitoring activities.

• Use authorized methods to monitor system control activities.

• Use authorized methods to monitor system evaluation activities.

• Use authorized methods to monitor system change activities.

4.4.2  Use authorized methods to monitor system outputs

• Use authorized methods to monitor how well system outputs meet expectations.

4.4.3  Use authorized methods to monitor system inputs

• Use authorized methods to monitor inputs that have a major impact on outputs.

4.4.4  Use authorized methods to monitor system documents

• Use authorized methods to monitor documents that specify how system functions.

4.4.5  Use authorized methods to monitor system records

• Use authorized methods to monitor records of performance and competence.

• Use authorized methods to monitor records that track performance of system.

4.4.6  Use authorized methods to monitor system property

• Use authorized methods to monitor system property owned by your
  customers and suppliers that is needed to achieve conformity of outputs.

• Use authorized methods to monitor system property owned by
  your organization that is needed to achieve conformity of outputs.

4.4.7  Use authorized methods to monitor system participants

• Use authorized methods to monitor system personnel.

• Use authorized methods to monitor system management.

• Use authorized methods to monitor interested parties.

4.4.8  Use authorized methods to monitor system technologies

• Use authorized methods to monitor technology used to perform system operations.

• Use authorized methods to monitor technology used to automate system operations.

• Use authorized methods to monitor technology used to maintain system operations.

• Use authorized methods to monitor technology used to monitor system operations.

• Use authorized methods to monitor technology used to measure system operations.

• Use authorized methods to monitor technology used to control system operations.

4.4.9  Use authorized methods to monitor system environment

• Use authorized methods to monitor your system's external environment.

• Use authorized methods to monitor your system's internal environment.

4.4.10 Use authorized methods to monitor system infrastructure

• Use authorized methods to monitor system networks and communications.

• Use authorized methods to monitor system utilities and support services.

4.5  Control the resources needed to monitor system

4.5.1  Control the technologies needed to monitor system

• Control the technologies needed to monitor your integrated management system.

4.5.2  Control the records needed to monitor system

• Control the records needed to monitor your integrated management system.

5. Control Management Process

5.1  Plan how you're going to control system

5.1.1  Consider how to control your system outputs

• Figure out how you're going to control your system outputs.

• Consider output requirements as you develop output controls.

• Consider privacy requirements as you develop output controls.

• Consider safety requirements as you develop output controls.

• Consider quality requirements as you develop output controls.

• Consider security requirements as you develop output controls.

• Consider production requirements as you develop output controls.

• Consider measurement requirements as you develop output controls.

• Consider monitoring requirements as you develop output controls.

5.1.2  Consider how to control your system inputs

• Figure out how you're going to control your system inputs.

• Consider system input requirements as you develop input controls.

• Consider input privacy requirements as you develop input controls.

• Consider input safety requirements as you develop input controls.

• Consider input security requirements as you develop input controls.

• Consider input quality requirements as you develop input controls.

• Consider input availability requirements as you develop input controls.

• Consider input suitability requirements as you develop input controls.

• Consider input storage requirements as you develop input controls.

• Consider input handling requirements as you develop input controls.

• Consider input monitoring requirements as you develop input controls.

• Consider input maintenance requirements as you develop input controls.

• Consider input measurement requirements as you develop input controls.

• Consider input preservation requirements as you develop input controls.

5.1.3  Consider how to control your system activities

• Figure out how you're going to control your system activities.

• Consider system safety requirements as you develop activity controls.

• Consider system privacy requirements as you develop activity controls.

• Consider system quality requirements as you develop activity controls.

• Consider system security requirements as you develop activity controls.

• Consider system reliability requirements as you develop activity controls.

• Consider system monitoring requirements as you develop activity controls.

• Consider system measurement requirements as you develop activity controls.

• Consider system improvement requirements as you develop activity controls.

• Consider system maintenance requirements as you develop activity controls.

• Consider system evaluation requirements as you develop activity controls.

• Consider system correction requirements as you develop activity controls.

• Consider system reporting requirements as you develop activity controls.

• Consider system review requirements as you develop activity controls.

• Consider system audit requirements as you develop activity controls.

5.1.4  Consider how to control your system providers

• Figure out how you're going to control your external providers.

• Figure out how you're going to control your internal providers.

5.2  Develop ways of controlling your system

5.2.1  Develop ways of controlling system elements

• Develop controlled conditions for system outputs.

• Develop ways of controlling your system outputs.

• Develop controlled conditions for system inputs.

• Develop ways of controlling your system inputs.

• Develop controlled conditions for system activities.

• Develop ways of controlling your system activities.

5.2.2  Develop ways of controlling system providers

• Develop ways of controlling external providers.

• Plan how to control external processes, products, and services.

• Create controls for external processes, products, and services.

• Design external process, product, and service verification methods.

• Develop ways of controlling internal providers.

• Plan how to control internal processes, products, and services.

• Create controls for internal processes, products, and services.

• Design internal system, product, and service verification methods.

5.3  Provide resources needed to control system

5.3.1  Provide human resources needed to control system

• Provide the people that are needed in order to control your system.

• Provide the training that is needed in order to control your system.

• Provide the knowledge that is needed in order to control your system.

• Provide the expertise that is needed in order to control your system.

5.3.2  Provide technical resources needed to control system

• Provide the policies that are needed in order to control your system.

• Provide the procedures that are needed in order to control your system.

• Provide the technologies that are needed in order to control your system.

• Provide the methodologies that are needed in order to control your system.

• Provide the infrastructure that is needed in order to control your system.

5.4  Use authorized methods to control system

5.4.1  Use authorized methods to control system inputs

• Use authorized methods to control the identity of system inputs.

• Make arrangements to verify inputs at appropriate stages.

• Verify that your input acceptance criteria are being met.

5.4.2  Use authorized methods to control system outputs

• Use authorized methods to control output design and development activities.

• Use authorized methods to control outputs while system is operating.

• Use authorized methods to control how outputs are released.

5.4.3  Use authorized methods to control system activities

• Use authorized methods to control normal system activities.

• Use authorized methods to control “special process” activities.

5.4.4  Use authorized methods to control system technology

• Use authorized methods to control system equipment, tools, and software.

• Validate technology prior to final release for system operations.

5.4.5  Use authorized methods to control system performance

• Use authorized methods to control internal personnel.

• Use authorized methods to control external providers.

5.4.6  Use authorized methods to control system documentation

• Use authorized methods to control how documented information is controlled.

• Control how management system documents and records are created.

• Control how system documents and records are identified and described.

• Control how system documents and records are distributed.

• Control how system documents and records are stored.

• Control how system documents and records are retrieved.

• Control how system documents and records are accessed.

• Control how system documents and records are used.

• Control how system documents and records are protected.

• Control how system documents and records are changed.

• Control how system documents and records are preserved.

6. Evaluation Management Process

6.1  Plan how you're going to evaluate system

6.1.1  Plan how you're going to audit your system

• Develop an internal audit programme for your organization.

• Develop a programme that can find out if your system meets requirements.

• Develop a programme that can determine if your system is actually effective.

6.1.2  Plan how you're going to analyze your system

• Plan how to analyze the opinions and satisfaction of system customers.

• Plan how to analyze the conformance and effectiveness of your system.

• Plan how to analyze the competence and performance of system personnel.

• Plan how to analyze the conformance and performance of external providers.

6.1.3  Plan how you're going to review your system

• Consider how you're going to review your management system.

• Consider the issues that are relevant to your management system.

• Consider the status of your previous management reviews.

6.2  Provide resources needed to evaluate system

6.2.1  Provide the people that you need to evaluate your system

• Provide the people that you need in order to audit your system.

• Provide the people that you need in order to analyze your system.

• Provide the people that you need in order to review your system.

6.2.2  Provide the knowledge that you need to evaluate your system

• Provide the knowledge that you need in order to audit your system.

• Provide the knowledge that you need in order to analyze your system.

• Provide the knowledge that you need in order to review your system.

6.2.3  Provide the technology that you need to evaluate your system

• Provide the technology that you need in order to audit your system.

• Provide the technology that you need in order to analyze your system.

• Provide the technology that you need in order to review your system.

6.2.4  Provide the infrastructure that you need to evaluate your system

• Provide the infrastructure that you need in order to audit your system.

• Provide the infrastructure that you need in order to analyze your system.

• Provide the infrastructure that you need in order to review your system.

6.3  Use authorized methods to evaluate system

6.3.1  Use authorized methods to audit your system

• Use authorized methods to plan your internal audit activities.

• Use authorized methods to carry out audits at planned intervals.

• Use authorized methods to report audit results to management.

• Use authorized methods to maintain your audit programme.

6.3.2  Use authorized methods to analyze your system

• Use authorized methods to analyze the opinions of customers.

• Use authorized methods to analyze management system performance.

• Use authorized methods to analyze the effectiveness of management system.

• Use authorized methods to analyze the competence of system participants.

6.3.3  Use authorized methods to review your system

• Use authorized methods to review the performance of system.

• Generate suitable management system review outputs.

6.4  Record the results of system evaluations

6.4.1  Record the results of management system audits

• Record your management system audit activities and results.

6.4.2  Record the results of management system analyses

• Record your management system analysis activities and results.

6.4.3  Record the results of management system reviews

• Record your management system review activities and results.

7. Change Management Process

7.1  Establish change management methods

7.1.1  Establish methods for correcting system and outputs

• Establish appropriate corrective action methods and procedures.

• Establish appropriate corrective action record keeping methods and procedures.

7.1.2  Establish methods for improving system and outputs

• Establish appropriate system and output improvement methods and procedures.

• Establish appropriate system and output improvement record keeping methods.

7.2  Generate opportunities to change system

7.2.1  Discover opportunities to change system and outputs

• Discover opportunities to correct your management system and outputs.

• Discover opportunities to improve your management system and outputs.

7.2.2  Confirm that system and output changes are needed

• Confirm that proposed management system modifications are necessary.

• Confirm that proposed management system output modifications are necessary.

7.2.3  Approve opportunities to change system and outputs

• Authorize proposed management system corrections and improvements.

• Authorize proposed management output corrections and improvements.

7.3  Plan changes to your management system

7.3.1  Plan how you're going to correct system and outputs

• Plan how you're going to apply your corrective action methods and procedures.

• Plan how you're going to document your corrective action activities and results.

• Plan how you're going to evaluate the need to eliminate causes.

• Plan how you're going to develop corrective actions to address causes.

• Plan how you're going to get managers to authorize corrective action.

• Plan how you're going to take corrective actions to deal with causes.

• Plan how you're going to review the effectiveness of corrective actions.

• Plan how you're going to respond when correction actions aren't taken.

• Plan how you're going to update your list of system and output risks.

7.3.2  Plan how you're going to improve system and outputs

• Plan improvements and other changes to your management system.

• Plan improvements and other changes to management system outputs.

7.4  Use approved methods to change system

7.4.1  Use approved methods to correct system and outputs

• Apply your corrective action methods and procedures.

• Provide resources needed to correct system and outputs.

• Control your corrective action activities and results.

• Monitor your corrective action activities and results.

• Record your corrective action activities and results.

7.4.2  Use approved methods to improve system and outputs

• Apply system and output improvement methods and procedures.

• Provide the resources needed to make system and output improvements.

• Develop improvements to your system and system outputs.

• Implement improvements to your management system and system outputs.

• Control improvements to your management system and system outputs.

• Monitor improvements to your management system and system outputs.

• Record improvements to your management system and system outputs.

7.5  Review and evaluate changes to system

7.5.1  Review and evaluate system and output corrections

• Review and evaluate actions taken to correct management system.

• Review and evaluate actions taken to correct system outputs.

7.5.2  Review and evaluate system and output improvements

• Review and evaluate improvements and changes to management system.

• Review and evaluate improvements and changes to management system outputs.

Also check out our Plain English Integrated Management System Development Plan.


Attention








This page summarizes our Framework for Integrated Management Systems.
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MORE MANAGEMENT SYSTEM PAGES

Introduction to Integrated Management Systems

How to Establish an Integrated Management System

Overview of Framework for Integrated Management Systems

Overview of Integrated Management System Development Plan

Plain English Integrated Management System Development Plan

Plain English IMS Framework - Product Sample pdf Part 4

Plain English Integrated Management System Audit Tool

InfoGraphics for Integrated Management Systems

Updated on August 14, 2021. First published on June 16, 2021.

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