>>>  ISO 10011-3 1991 is now OBSOLETE <<<

Develop audit
management
process 

• Develop an audit management process that is  formally separate and entirely independent of  the quality system to be audited.                            

Select audit
manager 

• Select an audit manager. Your manager must:

  • Have practical quality system audit experience. 

  • Identify the quality standards that will be  used to perform the quality system audit. 

  • Ensure that audit teams will be competent  and capable of performing quality audits.

  • Select auditors and lead auditors. However,  a separate auditor evaluation panel should  approve the audit manager's selection.

Select auditors 

• Your audit manager should select auditors who:

  • Understand the standards that will be applied during the audit.                         

  • Are familiar with the auditee's products, services, and activities.                   

  • Have studied the regulations that govern the auditee's activities.                           

  • Have the technical qualifications needed to carry out an audit.                              

  • Have the professional qualifications needed to carry out an audit.                         

Select lead
auditor 

• Your audit manager should select a lead auditor who has the appropriate knowledge and skill, and who also knows how to:                                                 

  • Manage and motivate the audit team. 

  • Exploit the talent and expertise of team members.

Manage the
audit process 

• Your audit manager should manage the audit process. The audit manager should:                            

  • Ensure that all auditors and lead auditors are knowledgeable and suitably trained.              

  • Develop and enforce a code of ethics to govern the audit process.                             

  • Monitor and evaluate the performance  of their audit team in order to improve  their efficiency and effectiveness.                  

  • Ensure that all auditors make the same  observations and draw the same conclusions  when confronted with the same evidence. Audit  managers should help guarantee consistency.

Support the
audit process 

• Your audit manager should support the audit process. The audit manager should:                          

  • Plan and schedule audit activities. 

  • Perform the audit reporting process. 

  • Control the audit follow-up process. 

  • Protect the confidentiality of audit information. 

  • Ensure that auditors have the resources they need.

Support
continuous improvement 

• Your audit manager should support and encourage  both auditors and other personnel to continuously  improve the audit process.