ISO IEC 20000 Checklist

Our Plain English service management standard is designed to be used as
a Checklist. That's because we’ve used a task oriented approach to translate
the original ISO IEC 20000-1 standard into Plain English. This means that our
Plain English product (our Title 15) consists entirely of tasks or actions.
So if you want to implement the ISO IEC 20000-1 standard, all you have
to do is carry out the tasks that we have listed.

As you study these tasks you may realize that you’ve already performed
some of them. In order to keep track of what you’ve already done and what
you still need to do to meet the ISO IEC 20000-1 2011 requirements, we’ve
provided a way of recording this information. For each task, two responses
are possible: TODO or DONE. If you haven’t done the task, select TODO.
If you’ve already done the task, select DONE.

To see what our checklist looks like, please have a look at the following free
sample PDF: ISO IEC 20000-1 2011 Checklist (Part 7 of our Title 15 product).


Now that you know what our Checklist looks like, please consider
purchasing our Title 15: ISO IEC 20000-1 Translated into Plain English.

Our Title 15 is 87 pages long. It is detailed, accurate, and complete, and
uses language that is clear, precise, and easy to understand. We guarantee it

Title 15 Contents

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Introduction to ISO IEC 20000-1 2011 Standard

Outline of ISO IEC 20000-1 2011 Service Standard

Overview of ISO IEC 20000-1 2011 Service Standard

ISO IEC 20000-1 2011 Service Management Definitions

ISO IEC 20000-1 2011 Service Standard in Plain English

How to Perform an Service Management Gap Analysis

ISO IEC 20000-1 Service Management Audit Tool

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Updated on February 3, 2017. First published on September 4, 2014.

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