IEC 20000-1 2011 is an international service management standard.
ISO IEC 20000-1 compliance audit
tool can also be used to carry
out a detailed gap
analysis. This is because both analytical techniques
The only important
difference is timing. While a compliance
audit is carried out after
established a service
management system (SMS),
a gap analysis is
carried out beforehand.
A gap analysis is carried out in order to help
establish a SMS while a compliance audit is carried out in order
to evaluate an existing SMS.
So whether you’re
doing an audit or a gap analysis, if you follow our
you'll end up with a SMS that complies with ISO IEC 20000-1.
Updated on February 3,
2021. First published on September