ISO 9000-1 1994 in Plain EnglishGuidelines for Selecting and Using ISO 9000 Concepts and Standards |
ISO 9000-1 1994 is OBSOLETE. See ISO 9001 2015 and ISO 9004 2009. |
This web page
is based on the ISO 9000-1:1994 Quality Standard
published by the International Organization for Standardization.
It presents a detailed and comprehensive interpretation of this
standard using language that is clear and easy to understand.
ISO refers to ISO 9000-1 as a "road map" for the ISO 9000 family of
standards. It provides a quick "tour" by briefly explaining what each
ISO 9000 standard is about. But it also discusses some concepts and
makes some general theoretical points. This is where we will begin.
Quality |
ISO believes that organizations should:
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Quality |
ISO distinguishes between quality system
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Types of |
ISO distinguishes between four types of products:
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Product |
The quality of your product depends on:
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Product |
Your customers are likely to place a higher value on your products if:
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Work
is |
All work is a process.
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Organizations |
An organization is a network of processes.
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Product quality |
Product quality depends on how well this network works.
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Quality systems |
A quality system is a network of processes.
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Process evaluations |
When you evaluate a quality system process, ask:
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Quality system evaluators |
Quality systems are evaluated by:
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Quality system documents |
A process is documented by writing procedures.
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Documentary evidence |
Documents provide objective evidence that:
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Why quality |
Quality systems are set up in order to:
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Introduction |
As we indicated earlier, ISO refers to ISO 9000-1 as a "roadmap" for the ISO 9000 family of standards. It provides a quick "tour" by briefly explaining what each ISO standard is about. This tour is presented below. |
ISO 9000-1:1994 (now obsolete) |
Use ISO 9000-1 (this one) if you need to clarify concepts and to see which publications you should study. |
ISO 9000-2:1993 (now obsolete) |
Use ISO 9000-2 if you need some help implementing the 1994 versions of ISO 9001, ISO 9002, or ISO 9003. |
ISO 9000-3:1997 |
Use ISO 9000-3 if you are in the software business and you want to use ISO 9001:1994 to set up a quality system. |
ISO 9000-4:1993 (now obsolete) |
Use ISO 9000-4 if product dependability is important. Product dependability means reliability, maintainability, and availability. |
ISO 9001:1994 |
Use ISO 9001:1994 if you design, develop, produce, install, and service products, and if your customers need to be satisfied that product nonconformities will be avoided. ISO 9001 presents a Quality Assurance Model that will help you to develop a quality system. |
ISO 9002:1994 |
Use ISO 9002:1994 if you produce, install, and service products. ISO 9002 presents a Quality Assurance Model that will help you to develop a quality system. |
ISO 9003:1994 |
Use ISO 9003:1994 if product quality can be assured through final inspection and testing. ISO9003 presents a Quality Assurance Model that will help you develop a quality system. |
ISO 9004-1:1994 (now obsolete) |
Use ISO 9004-1 if you intend to develop a quality system. It lists the elements that make up a quality system. |
ISO 9004-2:1991 (now obsolete) |
Use ISO 9004-2 if customer service is important to your organization. It discusses elements and concepts. |
ISO 9004-3:1993 (now obsolete) |
Use ISO 9004-3 if your organization processes solids, liquids, or gases as part of your production process. |
ISO 9004-4:1993 (now obsolete) |
Use ISO 9004-4 if you need to generate quality system improvements. It discusses concepts and methods. |
ISO 10011-1:1990 (now obsolete) |
Use ISO 10011-1 to develop your internal quality audit program. It explains how to verify the existence of quality elements and how to verify that your quality objectives are being met. |
ISO 10011-2:1991 (now obsolete) |
Use ISO 10011-2 to develop your internal quality audit program. It describes the qualifications that your internal auditors should have. |
ISO 10011-3:1991 (now obsolete) |
Use ISO 10011-3 to develop your internal quality audit program. It describes how a program should be managed. |
ISO 10013:1995 (now obsolete) |
Use ISO 10013 to develop a quality manual for your organization. |
ISO 10012-1:1992 (now obsolete) |
Use ISO 10012-1 to ensure that your quality assurance measuring equipment meets ISO's requirements. |
Introduction |
We conclude this section with some comments about how to select a quality assurance standard and some notes about how to demonstrate that your quality system complies with the standard you have chosen. |
Three Quality |
According to ISO, you can choose from the following list of quality assurance standards:
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How to select |
According to ISO, you should consider the following points when you select which standard to use.
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Creating a |
You don't have to meet all requirements.
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How to demonstrate compliance |
You must be prepared to demonstrate that your quality system complies with the quality assurance standard you have chosen. You may:
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Updated on November 28, 2014. First published on June 6, 1997. |
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