Section 4 provides a general overview of the
entire ISO IEC 90003 standard. The
rest of the standard discusses this material in greater detail. It
starts by asking you to
establish, implement, and maintain a quality
management system (QMS). It then asks
you to identify and support the processes
that your QMS needs, to specify how they
are interconnected, and to monitor and control process
performance. It then asks
you to establish a quality
policy, quality
objectives, quality
procedures, quality
documents, quality
records, and a quality
manual.
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Section 5 starts by asking top
management to demonstrate a commitment to
quality
management, to develop a quality
policy, to set quality
objectives, and to
plan the establishment of a QMS.
It then asks them to define QMS responsibilities
and authorities, to appoint a management representative, and to
perform
management
reviews at planned intervals.
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Section 7 is by far the largest section. It asks
you to develop product
realization
processes and to
plan how software products are realized by setting product
quality
objectives, by identifying product requirements, and by
establishing
arrangements for communicating with customers and regulators. It
also
asks you to carry out design
and development review, verification,
and validation
activities, and to control changes.
Section 7 also discusses purchasing, production,
and service provision. It asks
you to write purchase procedures, to control the selection of
suppliers, to monitor
supplier performance, to plan product purchases, and to verify
purchased products.
It then asks you to plan, monitor, and control software
production, build, release,
replication, delivery, installation, support, and maintenance
activities and to
facilitate traceability.
And finally, it asks you to determine your
monitoring and measuring requirements,
to select suitable monitoring and measuring equipment, to
establish monitoring
and measurement processes, to prepare calibration and verification
plans,
and to protect your monitoring and measurement equipment.
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Section 8 starts by asking you to plan how your
organization’s monitoring,
measurement, and analytical processes will be used to demonstrate
conformity and
make improvements. It then asks you to monitor and measure customer
satisfaction
and to perform internal
audits at planned intervals. It also asks you to find out
whether
processes are achieving planned results, to verify that quality
requirements are being
met, to control nonconforming
products, and to prevent the unintended delivery or
use of nonconforming software products. Then it asks you to
analyze data about
your QMS
in order to evaluate its suitability and effectiveness. And
lastly, it asks
you to take corrective
and preventive
action and to make any changes that
must be made in order to maintain QMS suitability and
effectiveness.
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