4. Context

4.1 Understand your organization and its unique context.

4.2 Clarify the needs and expectations of interested parties.

4.3 Define the scope of your quality management system.

4.4 Develop a QMS and establish documented information.

4.4.1 Establish a QMS that complies with this standard.

4.4.2 Maintain QMS documents and retain QMS records.

5. Leadership

5.1 Provide leadership by focusing on quality and customers.

5.1.1 Provide leadership by encouraging a focus on quality.

5.1.2 Provide leadership by encouraging a focus on customers.

5.2 Provide leadership by establishing a suitable quality policy.

5.2.1 Provide leadership by formulating your quality policy.

5.2.2 Provide leadership by communicating your quality policy.

5.3 Provide leadership by defining roles and responsibilities.

6. Planning

6.1 Define actions to manage risks and address opportunities.

6.1.1 Consider risks and opportunities when you plan your QMS.

6.1.2 Plan how you’re going to manage risks and opportunities.

6.2 Set quality objectives and develop plans to achieve them.

6.2.1 Establish quality objectives for all relevant areas.

6.2.2 Develop plans to achieve objectives and evaluate results.

6.3 Plan changes to your quality management system.

7. Support

7.1 Support your QMS by providing the necessary resources.

7.1.1 Provide internal and external resources for your QMS.

7.1.2 Provide suitable people for your QMS and your processes.

7.1.3 Provide the infrastructure that your processes must have.

7.1.4 Provide the appropriate environment for your processes.

7.1.5 Provide monitoring, measuring, and traceability resources.

7.1.6 Provide knowledge to facilitate process operations.

7.2 Support your QMS by ensuring that people are competent.

7.3 Support your QMS by explaining how people can help.

7.4 Support your QMS by managing your communications.

7.5 Support your QMS by controlling documented information.

7.5.1 Include the documented information that your QMS needs.

7.5.2 Manage the creation and revision of documented information.

7.5.3 Control the management and use of documented information.

7.5.3.1 Control your organization's documents and records.

7.5.3.2 Control how documents and records are controlled.

8. Operations

8.1 Develop, implement, and control your operational processes.

8.2 Determine and document product and service requirements.

8.2.1 Communicate with customers and manage customer property.

8.2.2 Clarify product and service requirements and capabilities.

8.2.3 Review product and service requirements and record results.

8.2.4 Amend documents if product or service requirements change.

8.3 Establish a process to design and develop products and services.

8.3.1 Create an appropriate design and development process.

8.3.2 Plan product and service design and development activities.

8.3.3 Determine product and service design and development inputs.

8.3.4 Specify how design and development process is controlled.

8.3.5 Clarify how design and development outputs are produced.

8.3.6 Review and control all design and development changes.

8.4 Monitor and control external processes, products, and services.

8.4.1 Confirm that products and services meet requirements.

8.4.2 Establish controls for external products and services.

8.4.3 Discuss your requirements with external providers.

8.5 Manage and control production and service provision activities.

8.5.1 Establish controls for production and service provision.

8.5.2 Identify your outputs and control their unique identity.

8.5.3 Protect property owned by customers and external providers.

8.5.4 Preserve outputs during production and service provision.

8.5.5 Clarify and comply with all post-delivery requirements.

8.5.6 Control changes for production and service provision.

8.6 Implement arrangements to control product and service release.

8.7 Control nonconforming outputs and document actions taken.

8.7.1 Control nonconforming outputs to prevent unintended use.

8.7.2 Document nonconforming outputs and the actions taken.

9. Evaluation

9.1 Monitor, measure, analyze, and evaluate QMS.

9.1.1 Plan how to monitor, measure, analyze, and evaluate.

9.1.2 Find out how well customer expectations are being met.

9.1.3 Evaluate effectiveness, conformity, and satisfaction.

9.2 Use internal audits to examine conformance and performance.

9.2.1 Audit your quality management system at planned intervals.

9.2.2 Develop an internal audit program for your organization.

9.3 Carry out management reviews and document your results.

9.3.1 Review suitability, adequacy, effectiveness, and direction.

9.3.2 Plan and perform management reviews at planned intervals.

9.3.3 Generate management review outputs and document results.

10. Improvement

10.1 Determine improvement opportunities and make improvements.

10.2 Control nonconformities and take appropriate corrective action.

10.2.1 Correct nonconformities, causes, and consequences.

10.2.2 Document nonconformities and the actions that are taken.

10.3 Enhance the suitability, adequacy, and effectiveness of your QMS.

ISO 9001 2015 Introduction

Quality Management Principles

Overview of ISO 9001 2015 Standard

Plain English Internal Audit Standard

ISO 9001 2015 versus ISO 9001 2008

Plain English ISO 9000 2015 Definitions

ISO's Process Approach in Plain English

ISO 9001 2015 Translated into Plain English

ISO 9004 2009 Translated into Plain English

Plain English Quality Management Checklist

Plain English Process Management Standard

Plain English Process Management Audit Tool

Plain English ISO 9001 2015 Gap Analysis Tool