|
According to ISO
19011 2011 Annex A.4, auditors who
They must have the knowledge and
skills needed to examine The following examples illustrate the
kind of knowledge and skills 1. Understand relevant terminology. 1.1. Understand management terminology. 1.2. Understand quality management terminology. 1.2.1. Understand audit terminology. 1.2.2. Understand process terminology. 1.2.3. Understand measurement terminology. 1.2.4. Understand product oriented terminology. 1.2.4.1. Understand product characteristics. 1.2.4.2. Understand service characteristics. 1.2.5. Understand configuration management terminology. 2. Understand customer service practices. 2.1. Understand customer-related processes. 2.2. Understand what it means to have a customer focus. 2.3. Understand how to monitor customer satisfaction. 2.3.1. Understand how to measure satisfaction. 2.4. Understand complaints handling and dispute resolution. 2.5. Understand why codes of conduct are important. 3. Understand leadership practices and principles. 3.1. Understand the role of top management. 3.1.1. Understand ongoing innovation. 3.1.2. Understand continual improvement. 3.1.3. Understand sustained organizational success. 3.2. Understand the quality management approach. 3.2.1. Understand how quality benefits organizations. 3.2.1.1. Understand the economic benefits. 3.3. Understand excellence models and methods. 3.4. Understand mutually beneficial supplier relationships. 4. Understand personnel management issues. 4.1. Understand employee participation issues. 4.2. Understand competence management issues. 4.3. Understand training and awareness issues. 4.4. Understand the need for continuous learning. 4.5. Understand human factors design issues. 5. Understand the process approach. 5.1. Understand process characteristics. 5.2. Understand how to do a process analysis. 5.3. Understand process capability and control techniques. 6. Understand the systems approach to management. 6.1. Understand quality management systems. 6.1.1. Understand quality management documentation. 6.1.2. Understand conformity concepts and issues. 6.2. Understand other management systems. 7. Understand the factual approach to decision making. 7.1. Understand measurement and monitoring techniques. 7.1.1. Understand measurement process options. 7.1.2. Understand measurement equipment options. 7.2. Understand quality management system evaluation. 7.2.1. Understand how audits are done. 7.2.2. Understand how self-assessments are done. 7.2.3. Understand how management reviews are done. 7.3. Understand how to do a root cause analysis. 7.4. Understand how to use statistical techniques. 8. Understand risk management techniques and methods. 8.1. Understand risk assessment techniques. 8.1.1. Understand risk identification techniques. 8.1.2. Understand risk analysis techniques. 8.1.3. Understand risk evaluation techniques. 8.2 Understand risk treatment methods. Please note that these are only
examples. No attempt has been |
 |
|
OTHER KNOWLEDGE AND SKILL EXPECTATIONS Records Management Auditing Knowledge and Skills Continuity Management Auditing Knowledge and Skills Environmental Management Auditing Knowledge and Skill Occupational Health and Safety Auditing Knowledge and Skill Information Security Management Auditing Knowledge and Skill Transportation Safety Management Auditing Knowledge and Skill |
|
Introduction to Auditing Standard Plain English Auditing Definitions Brief Overview of Auditing Standard ISO 19011 Translated into Plain English How to Plan and Perform Management Audits How to Audit Quality Management Audit Programs ISO 9001 QMS Standard Translated into Plain English ISO 9004 QMS Standard Translated into Plain English ISO 13485 QMS Standard Translated into Plain English |