Knowledge & Skill Requirements For Quality Management Auditors

According to ISO 19011 2011 Annex A.4, auditors who
intend to examine quality management systems:

  • Need to have quality management knowledge and skills, and

  • Be able to apply quality management methods, techniques, processes, and practices.

They must have the knowledge and skills needed to examine
quality management systems and to generate appropriate
audit findings and reach valid conclusions.

The following examples illustrate the kind of knowledge and skills
that quality management auditors need to have. Auditors should:

1. Understand relevant terminology.

1.1. Understand management terminology.

1.2. Understand quality management terminology.

1.2.1. Understand audit terminology.

1.2.2. Understand process terminology.

1.2.3. Understand measurement terminology.

1.2.4. Understand product oriented terminology. Understand product characteristics. Understand service characteristics.

1.2.5. Understand configuration management terminology.

2. Understand customer service practices.

2.1. Understand customer-related processes.

2.2. Understand what it means to have a customer focus.

2.3. Understand how to monitor customer satisfaction.

2.3.1. Understand how to measure satisfaction.

2.4. Understand complaints handling and dispute resolution.

2.5. Understand why codes of conduct are important.

3. Understand leadership practices and principles.

3.1. Understand the role of top management.

3.1.1. Understand ongoing innovation.

3.1.2. Understand continual improvement.

3.1.3. Understand sustained organizational success.

3.2. Understand the quality management approach.

3.2.1. Understand how quality benefits organizations. Understand the economic benefits.

3.3. Understand excellence models and methods.

3.4. Understand mutually beneficial supplier relationships.

4. Understand personnel management issues.

4.1. Understand employee participation issues.

4.2. Understand competence management issues.

4.3. Understand training and awareness issues.

4.4. Understand the need for continuous learning.

4.5. Understand human factors design issues.

5. Understand the process approach.

5.1. Understand process characteristics.

5.2. Understand how to do a process analysis.

5.3. Understand process capability and control techniques.

6. Understand the systems approach to management.

6.1. Understand quality management systems.

6.1.1. Understand quality management documentation.

6.1.2. Understand conformity concepts and issues.

6.2. Understand other management systems.

7. Understand the factual approach to decision making.

7.1. Understand measurement and monitoring techniques.

7.1.1. Understand measurement process options.

7.1.2. Understand measurement equipment options.

7.2. Understand quality management system evaluation.

7.2.1. Understand how audits are done.

7.2.2. Understand how self-assessments are done.

7.2.3. Understand how management reviews are done.

7.3. Understand how to do a root cause analysis.

7.4. Understand how to use statistical techniques.

8. Understand risk management techniques and methods.

8.1. Understand risk assessment techniques.

8.1.1. Understand risk identification techniques.

8.1.2. Understand risk analysis techniques.

8.1.3. Understand risk evaluation techniques.

8.2 Understand risk treatment methods.

Please note that these are only examples. No attempt has been
made to provide a complete list of quality management knowledge
and skill expectations. You're free to add your own to this list.

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Introduction to Auditing Standard

Plain English Auditing Definitions

Brief Overview of Auditing Standard

ISO 19011 Translated into Plain English

How to Plan and Perform Management Audits

How to Audit Quality Management Audit Programs

ISO 9001 QMS Standard Translated into Plain English

ISO 9004 QMS Standard Translated into Plain English

ISO 13485 QMS Standard Translated into Plain English

AS9100C QMS Standard Translated into Plain English

ISO 90003 QMS Standard Translated into Plain English

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 Updated on September 19, 2015. First published on May 24, 2012.

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