Onsite Visits

This page provides a short overview of ISO 19011 2011 Annex B.6.

Most management system audits require onsite visits. In order
to ensure that audits run smoothly, these visits should be carefully
planned and actively managed. If you do onsite visits, consider
the following:

1. Plan your onsite visit.

1.1. Get permission to visit the site.

1.2. Brief auditors abut the site.

1.2.1. Provide sociocultural briefing.

1.2.2. Provide health and safety briefing.

1.2.3. Provide security and confidentiality briefing.

1.3. Confirm that protective equipment will be provided.

1.4. Ensure that auditee will be ready for your visit.

1.4.1. Make sure that auditee personnel will know
           about your visit, scope, and audit objectives.

2. Manage your onsite visit.

2.1. Protect the health and safety of your audit team.

2.1.1. Make sure that auditors are using personal
           protective equipment (PPE) when required. Make sure they're using PPE properly.

2.1.2. Make sure that your auditors understand
           all relevant emergency procedures. Discuss emergency exits. Discuss assembly points.

2.2. Ask auditors not to interfere with processes.

2.2.1. Make sure that auditors do not disturb
           operational processes unless unavoidable. Control the size of the audit team.

2.2.2. Make sure that auditors do not touch or use
           equipment unless explicitly permitted to do so.

2.2.3. Make sure that auditors minimize disruption
                               by scheduling their communications.

2.3. Respect auditee security, privacy, and confidentiality.

2.3.1. Ask auditee's management for permission
           before you copy auditee's documents or take
           photographs or record videos of auditee's
           property or personnel.

2.3.2. Ask auditee personnel for permission to
           take their personal photo or record personal
           information about them before you do so. Do not collect personal information
             unless your audit objectives or audit
             criteria require you to do so.

2.4. Handle onsite incidents efficiently and effectively.

2.4.1. Make sure that the audit team leader discusses
           incidents with the auditee and the audit client
           and make sure that all incidents are resolved. Continue the audit (if possible). Reschedule the audit (if necessary). Interrupt the audit (if unavoidable).

Praxiom Research


Annex B.1: Applying Audit Methods

Annex B.2: Doing Document Reviews

Annex B.3: Carrying Out Audit Sampling

Annex B.4: Preparing Working Documents

Annex B.5: Selecting Information Sources

Annex B.7: Conducting Audit Interviews

Annex B.8: Generating Audit Findings


Introduction to Auditing Standard

Plain English Auditing Definitions

Brief Overview of Auditing Standard

ISO 19011 2011 Audit Assessment Tool

ISO 19011 2011 Translated into Plain English

Annex A: Knowledge and Skills Auditors Should Have

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 Updated on July 12, 2014. First published on May 24, 2012.

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