Interviews are one of the most important ways for auditors to
collect information about management systems. They can be
either face-to-face interactions or use remote communications
technologies. Either way, the methods used need to consider
the interviewee and be adapted to the situation. Some of the
things interviewers need to consider are listed below.

1. Plan your interviews.

1.1. Schedule interviews in advance.

1.1.1. Schedule interviews with people from
           the appropriate levels and functions.

1.1.1.1. Make sure that they perform activities
             or tasks that fall within your audit scope.

1.1.2. Schedule interviews during normal working
           hours at interviewee's workplace (if practical).

1.2. Select the type of questions you plan to ask.

1.2.1. Consider open, closed, or leading questions.

2. Perform your interviews.

2.1. Try to put the interviewee at ease before you start.

2.2. Explain why you need to carry out the interview.

2.2.1. Explain why note taking may be necessary.

2.3. Start by asking interviewees to describe their work.

2.4. Summarize interview results when you're finished.

2.5. Review interview results with the interviewee.

2.6. Thank interviewees for their participation.

OTHER ANNEX B PAGES

Annex B.1: Applying Audit Methods

Annex B.2: Doing Document Reviews

Annex B.3: Carrying Out Audit Sampling

Annex B.4: Preparing Working Documents

Annex B.5: Selecting Information Sources

Annex B.6: Visiting Auditee Locations

Annex B.8: Preparing Audit Findings

OTHER ISO 19011 PAGES

Introduction to Auditing Standard

Plain English Auditing Definitions

Brief Overview of Auditing Standard

ISO 19011 2011 Audit Assessment Tool

ISO 19011 2011 Translated into Plain English

Annex A: Knowledge and Skills Auditors Should Have