Audit Interview Tips

This page provides a short overview of ISO 19011 2011 Annex B.7.

Interviews are one of the most important ways for auditors to
collect information about management systems. They can be
either face-to-face interactions or use remote communications
technologies. Either way, the methods used need to consider
the interviewee and be adapted to the situation. Some of the
things interviewers need to consider are listed below.

1. Plan your interviews.

1.1. Schedule interviews in advance.

1.1.1. Schedule interviews with people from
           the appropriate levels and functions. Make sure that they perform activities
             or tasks that fall within your audit scope.

1.1.2. Schedule interviews during normal working
           hours at interviewee's workplace (if practical).

1.2. Select the type of questions you plan to ask.

1.2.1. Consider open, closed, or leading questions.

2. Perform your interviews.

2.1. Try to put the interviewee at ease before you start.

2.2. Explain why you need to carry out the interview.

2.2.1. Explain why note taking may be necessary.

2.3. Start by asking interviewees to describe their work.

2.4. Summarize interview results when you're finished.

2.5. Review interview results with the interviewee.

2.6. Thank interviewees for their participation.

Praxiom Research Group Limited


Annex B.1: Applying Audit Methods

Annex B.2: Doing Document Reviews

Annex B.3: Carrying Out Audit Sampling

Annex B.4: Preparing Working Documents

Annex B.5: Selecting Information Sources

Annex B.6: Visiting Auditee Locations

Annex B.8: Preparing Audit Findings


Introduction to Auditing Standard

Plain English Auditing Definitions

Brief Overview of Auditing Standard

ISO 19011 2011 Audit Assessment Tool

ISO 19011 2011 Translated into Plain English

Annex A: Knowledge and Skills Auditors Should Have

Home Page

Our Libraries

A to Z Index


How to Order

Our Products

Our Prices


Praxiom Research Group     780-461-4514

 Updated on July 15, 2014. First published on May 24, 2012.

Legal Restrictions on the Use of this Page
Thank you for visiting this page. You are, of course, welcome to view our
 material as often as you wish, free of charge. And as long as you keep intact
 all copyright notices, you are also welcome to print or make one copy of this
 page for your own personal, noncommercial, home use. But, you are not
 legally authorized to print or produce additional copies or to copy and paste
 any of our material onto another web site or to republish it in any way.

Copyright 2014 - 2012 by Praxiom Research Group. All Rights Reserved.