This page provides a short overview of ISO 19011 2011 Annex B.7.
Interviews are one of the most important ways for
1. Plan your interviews.
1.1. Schedule interviews in advance.
1.1.1. Schedule interviews with people from
220.127.116.11. Make sure that they perform activities
1.1.2. Schedule interviews during normal working
1.2. Select the type of questions you plan to ask.
1.2.1. Consider open, closed, or leading questions.
2. Perform your interviews.
2.1. Try to put the interviewee at ease before you start.
2.2. Explain why you need to carry out the interview.
2.2.1. Explain why note taking may be necessary.
2.3. Start by asking interviewees to describe their work.
2.4. Summarize interview results when you're finished.
2.5. Review interview results with the interviewee.
2.6. Thank interviewees for their participation.
Annex B.1: Applying Audit Methods
Annex B.2: Doing Document Reviews
Annex B.3: Carrying Out Audit Sampling
Annex B.4: Preparing Working Documents
Annex B.5: Selecting Information Sources
Annex B.6: Visiting Auditee Locations
Introduction to Auditing Standard
Plain English Auditing Definitions
Brief Overview of Auditing Standard
ISO 19011 2011 Audit Assessment Tool
ISO 19011 2011 Translated into Plain English
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Updated on July 15, 2014. First published on May 24, 2012.
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