These principles are now obsolete. See the NEW ISO 9000 2015 Principles.
1 |
Focus |
Organizations rely on customers. Therefore: • Organizations should understand customer needs. • Organizations should meet customer requirements. • Organizations should exceed customer expectations. |
2 |
Provide |
Organizations rely on leaders. Therefore:
• Leaders
should establish a unity of purpose and
• Leaders
should create an environment that encourages |
3 |
Involve |
Organizations rely on people. Therefore:
•
Organizations
should encourage the
•
Organizations
should help people to |
4 |
Use a |
Organizations are more efficient and effective
•
Organizations
should use a process approach |
5 |
Take a |
Organizations are more efficient and effective
•
Organizations
should identify interrelated
•
Organizations
should use a systems approach |
6 |
Encourage |
Organizations
are more efficient and effective
•
Organizations
should make a permanent commitment |
7 |
Get the facts |
Organizations perform better when their
• Organizations
should base decisions on the |
8 |
Work |
Organizations depend on their suppliers
• Organizations
should maintain a mutually |
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Updated on January 14, 2015. First published on September 30, 2001. |
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